🔏 skyslots Privacy Policy

1. Introduction

1.1 skyslots is committed to protecting the privacy and personal data of all users of the skyslots platform. This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

1.2 This Privacy Policy applies to all personal data collected through the skyslots website, mobile platform, customer support channels, and any other touchpoint through which you interact with skyslots.

1.3 Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use the skyslots platform. For questions about this policy, please refer to Section 14 (Contact & DPO).

1.4 This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the skyslots platform.

2. Personal Data We Collect

2.1 skyslots collects personal data that is necessary to provide our gaming services, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

2.2 Registration & Identity Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Government-issued ID number (e.g., PhilSys ID, UMID, passport number);
• Username and encrypted password.

2.3 Contact Data

• Email address;
• Mobile phone number;
• Residential address (city, province, postal code).

2.4 Financial Data

• GCash account number or registered mobile number;
• PayMaya / Maya wallet details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where applicable;
• Transaction history, deposit amounts, and withdrawal records.

2.5 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and game activity logs;
• Cookie identifiers and similar tracking technologies.

2.6 Communications Data

• Records of your communications with skyslots customer support;
• Feedback, survey responses, and promotional opt-in preferences.

2.7 Sensitive Personal Information. skyslots may collect government-issued ID numbers as part of the KYC (Know Your Customer) verification process. This information is treated as sensitive personal information under the DPA and is subject to heightened security measures.

3. How We Use Your Personal Data

3.1 skyslots uses your personal data for the following purposes:

• Account Management: To create, verify, and manage your skyslots player account;
• Age & Identity Verification: To confirm that you meet the 21+ age requirement and to comply with KYC obligations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and other supported payment methods;
• Service Delivery: To provide access to games, promotions, and all features of the skyslots platform;
• Customer Support: To respond to your enquiries, complaints, and support requests;
• Legal Compliance: To comply with anti-money laundering (AML) regulations, PAGCOR reporting requirements, and other applicable Philippine laws;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible Gaming: To monitor gaming patterns and provide responsible gaming interventions where appropriate;
• Marketing Communications: To send you promotional offers, bonuses, and updates — only where you have provided consent and subject to your opt-out rights;
• Platform Improvement: To analyse usage patterns and improve the skyslots platform, games, and user experience.

3.2 skyslots will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis.

4. Legal Basis for Processing

4.1 skyslots processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and skyslots (i.e., to provide gaming services, process payments, and manage your account);
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR requirements, and tax obligations;
• Legitimate Interests: Processing is necessary for skyslots's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing & Disclosure

5.1 skyslots does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary:

5.2 Service Providers

skyslots engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO), game software providers, cloud hosting services, and customer support platforms. These providers are contractually bound to process your data only on skyslots's instructions and in accordance with the DPA.

5.3 Regulatory & Law Enforcement Authorities

skyslots may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of skyslots's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

5.5 skyslots will not disclose your personal data to any other third party without your explicit consent, except as described above.

6. Cookies & Tracking Technologies

6.1 skyslots uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse platform usage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly (e.g., session management, login authentication). These cannot be disabled.
• Analytics Cookies: Help us understand how players use skyslots so we can improve the platform. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences (e.g., language, display options).
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the skyslots platform.

7. Data Retention

7.1 skyslots retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

7.2 In general, skyslots retains player account data for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and PAGCOR record-keeping requirements.

7.3 Financial transaction records are retained for a minimum of ten (10) years as required by the Anti-Money Laundering Act (AMLA) and its amendments.

7.4 Where personal data is no longer required, skyslots will securely delete or anonymise it in accordance with our data retention schedule.

8. Data Security

8.1 skyslots implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments;
• Two-factor authentication (2FA) options for player accounts;
• Secure data centres with physical access controls.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, skyslots will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

9. Your Data Subject Rights

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by skyslots:

• Right to be Informed: The right to know what personal data skyslots collects and how it is used;
• Right of Access: The right to obtain a copy of your personal data held by skyslots;
• Right to Rectification: The right to correct inaccurate or incomplete personal data;
• Right to Erasure / Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary, or where processing is unlawful;
• Right to Object: The right to object to the processing of your personal data, including for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Damages: The right to claim compensation for any damages suffered as a result of inaccurate, incomplete, or unlawfully obtained personal data.

9.2 To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details in Section 14. skyslots will respond to all data subject requests within thirty (30) days of receipt.

9.3 If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy

10.1 The skyslots platform is strictly intended for individuals aged 21 years and above. skyslots does not knowingly collect personal data from persons under the age of 21.

10.2 If skyslots becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed and all associated personal data will be deleted, except where retention is required by law.

10.3 If you believe a minor has registered on skyslots, please contact us immediately at the details provided in Section 14.

11. International Data Transfers

11.1 skyslots primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure or game software providers), skyslots ensures that such transfers are subject to appropriate safeguards.

11.2 International transfers of personal data are conducted only where the recipient country provides an adequate level of data protection, or where appropriate contractual safeguards (such as standard contractual clauses approved by the NPC) are in place.

11.3 By using skyslots, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the protections outlined herein.

12. Third-Party Links

12.1 The skyslots platform may contain links to third-party websites or services (for example, payment provider portals). skyslots is not responsible for the privacy practices of third-party websites and encourages you to review the privacy policies of any third-party site you visit.

12.2 The inclusion of a link to a third-party website does not constitute an endorsement by skyslots of that website or its privacy practices.

13. Updates to This Privacy Policy

13.1 skyslots reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Material changes will be communicated to registered players via email and/or a prominent notice on the skyslots platform.

13.2 The "Last Updated" date at the top of this page indicates when the Privacy Policy was most recently revised. Your continued use of skyslots following any update constitutes your acceptance of the revised Privacy Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how skyslots protects your personal data.

14. Contact & Data Protection Officer

14.1 skyslots has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy.

14.2 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

14.3 If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.